How do I get a copy of my credit bureau report?
You need to phone the relevant credit bureau and ask for a copy of your bureau report. As per the National Credit Act, you are entitled to one free credit report per year. If you want another report within the same year, you need to pay an administration fee of approximately R20.00 per credit report.
Position of Credit Ombudsman
The Credit Ombud Office (situated in Randburg, Gauteng) is a non-statutory Ombud scheme, created by the Credit Industry to resolve disputes between the credit industry (credit bureaux and/or credit providers) and consumers relating to credit information and non-bank credit disputes. The office also educates the public in matters pertaining to credit and the credit information industry.