About Us | Mission
Mission Statement
The Credit Ombud will: | • | Effectively resolve disputes between members of the credit industry and credit receivers (consumers and businesses) relating to credit, credit information and debt counselling matters. |
| • | Act as an educator to the public in matters pertaining to the credit industry. |
| • | At all times the Ombud will act honestly, independently and fairly; balancing the rights of all parties. |
Values
The values of the Credit Ombud are not negotiable and cannot be diminished in any way.
Fair |
Independent |
Honest |
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| We will act in the best interests of all parties, taking both sides into consideration and considering the merits of each case carefully. | We will not take sides and will remain impartial at all times. No individual or organisation will be in a position to unduly influence us. | We will openly deal with any issues brought before us, asking the relevant questions and communicating clearly and transparently. |
