A.	The CO offers a service to Consumers and Businesses affected by credit bureau information, credit related matters, and debt counselling matters. The complaints are resolved through: - Intervention - Facilitation - Mediation - By giving a ruling - recommendation.
B.	You understand that the CO's decision is final in determining: - Whether or not your complaint falls within the jurisdiction of the CO. - Whether or not the Credit Bureau or Credit/Service Provider is at fault.
C.	Should you be dissatisfied with the final decision of the CO, you have no right of appeal against such decision, however you may seek alternative remedies to resolve your complaint.
D.	Your complaint and the documents you submit to the CO shall be treated as confidential.
E.	You agree that neither you nor your authorised representative shall subpoena the CO, its staff or call for the documents in the CO file to be discovered, should my complaint be the subject matter of a court case or any other alternative dispute resolution.
F.	You hereby authorise the Credit/Service Provider and / or the Credit Bureau to disclose any information it may have to assist the CO in investigating your complaint.

Do you agree to the terms and conditions of this complaint process? Yes No

NB: We can only assist you if you have a valid Credit Bureau Reference Number.