Notification

Independence of the CO Office

It is vital to the success of the Credit Ombud Office that it is, and is perceived to be independent of the credit industry over which it has jurisdiction. The structure of the Credit Ombud ensures that the Office alone decides whether a credit provider or credit bureau has acted unfairly or unreasonably when investigating a complaint. There will be no undue influence in this process by any party.

To ensure this independence, the CO reports to the Credit Ombud Council which is represented by 3 constituencies: namely consumer bodies, the credit constituency and independent members.

Credit Ombud Council

Consumer Bodies

• Black Sash
• SA National Consumer Union
• Woman’s National Coalition

Credit Constituency

• Banking Association
• Credit Bureau Association
• Credit Providers Association
• Furniture Traders Association
• Micro Finance South Africa
• Motor Vehicle Finance Association
• National Clothing Retail Federation

Independent Members

• Magauta Mphahlele
• Siva Naidoo
• Tefo Raditapole
• Thuli Zungu
• Tjaart van der Walt
  

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