The Credit Information Ombud can only help you to solve your problem if it falls within our jurisdiction. This means that your complaint must fall into at least one or more of the categories mentioned below.

The Credit Information Ombud has the sole discretion to determine whether a complaint falls within or outside our jurisidiction, and we will inform you accordingly once a complaint is submitted.

• There is inaccurate or incorrect default credit information listed on my name.
  

• There is insufficient or incomplete credit information listed on my name.
  

• There is outdated credit information listed on my name.
  

• The Credit Grantor involved supplied inaccurate information to the Credit Bureau.
  

• The Credit Grantor did not inform me that they would be listing me adversely.
  
  

• I defaulted on my debt through no fault of my own, and have subsequently rehabilitated myself.
  

• My debt has prescribed.
  

• I have been listed more than once in respect of the same debt.



• I have been listed as a result of identity theft.



• I have been listed due to a service dispute.

Back to top