MISSION STATEMENT

The Credit Information Ombud will:

• Effectively resolve disputes between members of the credit information industry (credit grantors and credit bureaux) and credit receivers (consumers & businesses)
• Act as an educator of the public in matters pertaining to the credit information industry.
• Act honestly, independently and fairly; balancing the rights of both consumers and credit grantors.

All matters will be treated in confidence.

 

VALUES

The values of the Credit Information Ombud are not negotiable and cannot be diminished in any way.

Fair
We will act in the best interests of all parties, taking both sides into consideration and considering the merits of each case carefully.

Independent
We will not take sides and will remain impartial at all times. No individual or organisation will be in a position to unduly influence us.

Honest
Openly deal with any issue put before us, asking the relevant questions and communicating clearly and transparently.

Confidential
Everything that we do will be kept in the strictest confidence and will not be disclosed to another party without permission

 

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