Consumers in South Africa enjoy certain rights which are protected under the constitution. There are also numerous institutions established to specifically deal with matters relating... Read More →

Online banking disputes have, for the first time, topped the category of complaints handled by the Ombudsman for Banking Services. The Ombud’s 2017 annual report... Read More →

Startup news / By Daniel Mpala on 8 May, 2018 The Public Investment Corporation (PIC) — which oversees government employees’ pensions — is behind Yalu... Read More →

The general downturn in economic conditions and weak job market has had an impact on South African households. Despite a slight improvement in the number... Read More →

With the dawn of spring and the warmer summer months fast approaching, thousands of consumers will start looking into opening new accounts to stock their... Read More →

The office of the Credit Ombud has issued a warning that consumers need to take urgent steps to safeguard themselves from the potential financial downturn.... Read More →

Nicky Lala-Mohan has been appointed as the new Credit Ombud. No stranger to the office, Lala-Mohan, previously headed the Credit Ombud’s Council as its chairperson,... Read More →

The Department of Trade and Industry’s (dti) credit information removal project, the so-called ‘credit amnesty’, as well as unfair emoluments attachment ordersboosted complaints and enquiries... Read More →

Thandaza Zulu* was in a good credit and financial state, confident that she ticked all the right boxes to qualify for the home loan she... Read More →

Much has been said in the press and in meeting rooms about the so-called illegal emolument attachment orders – commonly referred to as garnishee orders.... Read More →

Women are increasingly taking charge of their finances and are more pro-active in sorting out their credit and financial woes. The recently released annual results... Read More →

Credit Ombud annual report results show how youth benefit from its free services The office of the Credit Ombud’s annual results show that youth accounted... Read More →

How consumers have thus far benefited from the Removal of Adverse Credit Information It is now a month and a half since the implementation of... Read More →

The much anticipated Removal of Adverse Consumer Credit Information, with implementation date of 1 April, has finally arrived.  Millions of consumers across the country have... Read More →

It is a known fact that unemployment figures in South Africa are amongst some of the highest in the world.  Securing a job can prove... Read More →

It is that time of the year when parents of successful matriculants have to take action to enrol their children for their next schooling life... Read More →

We have all come across those notices in some shops declaring our obligation to pay for items we break or damage while shopping in their... Read More →

It is that time of the year again when many consumers will go on xmas spending sprees to reward themselves and their families after a... Read More →

The past few months have had consumers eagerly waiting to hear how their ‘bad’ credit records will disappear as a result of the DTI’s Removal... Read More →

Statistics from the office of the Credit Ombud reveal an increase in the number of women it has assisted in the first half of this... Read More →

The 2012 annual results for the office of the Credit Ombud point to an  increased demand for assistance from consumers when it comes to non-bank... Read More →

Youth’s credit life could be over before it even begins Every year thousands of students join tertiary institutions and take the first step to shaping... Read More →

An increasing number of over indebted consumers are starting to turn to debt counselling as an option to stay afloat in the tough economic times... Read More →

Wednesday 24 October 2012: A Joint Credit and Over-Indebtedness Summit to address current burning issues and considerations around the prevailing state of credit and over-indebtedness... Read More →

Many a time frustrated consumers don’t know which way to go when it comes to their financial related complaints and often giving up and abandoning... Read More →

‘Consumers often end up not paying accounts which they deem to be small amounts with the thinking that the credit provider will not pursue them... Read More →

The Credit Ombud’s annual results for 2011 show increased demand for its dispute resolution services in the credit industry. Releasing its 2011 annual report, Credit... Read More →

‘Consumers should be careful that fraudsters don’t get access to their identities and use these fraudulently to access credit in their names,’ warns Credit Ombud... Read More →

Having assisted thousands of consumers with their credit related matters, the office of the Credit Ombud has put back around R2.8 million in consumers’ pockets... Read More →

Many consumers find themselves in the undesirable position of not being able to cope with their debt repayments as their finances take strain with the... Read More →

Thousands of consumers are looking forward to receiving their bonuses and have long lists of items that they intend to purchase with their well deserved... Read More →

Consumers often find themselves less guarded when making purchases during the festive season. In its seven years of existence, the office of the Credit Ombud... Read More →

Consumers should be vigilant when nearing the end of their administration orders. The Credit Ombud has seen a trend developing where consumers who have paid... Read More →

There has been an increase in the number of complaints to the Credit Ombud about credit bureaux refusing to assist consumers disputing the accuracy of... Read More →

A recent complaint laid by a consumer with the Credit Ombud against a credit provider shows just how vigilant consumers should be when taking out... Read More →

Thousands of indebted consumers enter the debt counselling process each year in the hope that it will help them out of the debt trap.  But... Read More →

During Women’s Month, the Credit Ombud will continue to help women who find themselves being unfairly listed with credit a bureau for unpaid debts.  The... Read More →

Many consumers apply for credit, only to find out that their application has been turned down due to negative credit information held with a credit... Read More →

“You should desist from the temptation of entering into credit agreements over the phone, though this is legal, people do not have the opportunity to... Read More →

You see posters on street poles. You may even get calls from telemarketers offering ‘credit repair’ or ‘credit rescue’ services. They all make the same... Read More →

Five Ombudsmen’s offices and two regulatory bodies in the financial services industry have come together and established an easy to remember share call number for... Read More →

It is quite refreshing to discover that in South Africa there are still organizations whose workforce is always prepared to go the extra mile. The... Read More →