Credit Ombud – Enforcing Fairness in Credit and Credit Bureaux Matters

Our services are free of charge

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Talk to us about your credit concerns

When do we step in?

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About Us

The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

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Latest News

Follow the latest news from the Credit Ombud here.

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Current Event

Credit Ombud is hosting the latest credit Seminar at Sandton Convention Centre. We’ll be discussing a wide range of subjects in the credit industry.

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Complaints Procedure

There is a process that you are required to follow before lodging a complaint with our office. We can only accept a complaint if you have first lodged it with the relevant body or company.

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PRESS RELEASES

Are you having a consumer dispute? Know the right Ombudsman to approach

Date24 Jun 2018

Consumers in South Africa enjoy certain rights which are protected under the constitution. There are also numerous institutions established to specifically deal with matters relating...

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SOCIAL MEDIA POSTS

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@creditombud 16th March 2019

World Consumer Rights March in Durban. #WCRD2019 facebook.com/story.php?stor…

BLOG POSTS

Consumers in the dark about credit insurance

Date29 Jan 2016

The recent news reports about household names in the credit industry being taken to task by the Regulator for “incorrectly selling credit insurance products” was...

A few words from our valued clients

“What the Credit Ombud has done for me has been life changing. There level of service is
unparalleled.”

Joe Mabuka

“I thought I’d never resolve the dispute I was having. After enlisting the help of the Credit Ombud, my dispute was resolved.”

Jane Smith

“The dedication of the Credit Ombud team really made a huge difference to my case.
I have hope again.”

Selo Thlongwane