The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

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Follow the latest news from the Credit Ombud here.

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Credit Ombud is hosting the latest credit Seminar at Sandton Convention Centre. We’ll be discussing a wide range of subjects in the credit industry.

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There is a process that you are required to follow before lodging a complaint with our office. We can only accept a complaint if you have first lodged it with the relevant body or company.

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1 day ago

The Ombud Council is very pleased to announce that it has today granted recognition under section 194 of the Financial Sector Regulation Act, 2017 (Act No. 9 of 2017) (FSR Act) to the NATIONAL FINANCIAL OMBUD SCHEME SOUTH AFRICA (NFO Scheme), as an industry ombud scheme for purposes of that Act. The recognition is effective from 1 March 2024. The Insurance Ombudsman Credit Ombud Ombudsman for Banking Services @ ... See MoreSee Less
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A few words from our valued clients

“What the Credit Ombud has done for me has been life changing. There level of service is

Joe Mabuka

“I thought I’d never resolve the dispute I was having. After enlisting the help of the Credit Ombud, my dispute was resolved.”

Jane Smith

“The dedication of the Credit Ombud team really made a huge difference to my case.
I have hope again.”

Selo Thlongwane

To our valued Stakeholders

The Credit Ombud offices will close on 14 December 2023 and re-open on 2 January 2024 for the festive season.

Thank you for being an integral part of our journey. May the holidays be filled with happiness, and may the New Year bring prosperity and fulfillment to you and your loved ones.