The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

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Follow the latest news from the Credit Ombud here.

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Credit Ombud is hosting the latest credit Seminar at Sandton Convention Centre. We’ll be discussing a wide range of subjects in the credit industry.

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There is a process that you are required to follow before lodging a complaint with our office. We can only accept a complaint if you have first lodged it with the relevant body or company.

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A few words from our valued clients

“What the Credit Ombud has done for me has been life changing. There level of service is

Joe Mabuka

“I thought I’d never resolve the dispute I was having. After enlisting the help of the Credit Ombud, my dispute was resolved.”

Jane Smith

“The dedication of the Credit Ombud team really made a huge difference to my case.
I have hope again.”

Selo Thlongwane

Covid-19 important notice:

To provide for no or minimal disruption to disputes being investigated by the Credit Ombud, we have been successful in ensuring that most of our staff shall be able to work from home, remotely.  To ascertain the status of your dispute, you may communicate with the case manager through email. We understand that while reasonable delays may be unavoidable, the Credit Ombud endeavours to attend to your queries as efficiently as possible.

Wishing you a pleasant and safe day!