Credit Ombud – Enforcing Fairness in Credit and Credit Bureaux Matters

About Us

The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider.

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Latest News

Follow the latest news from the Credit Ombud here.

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Current Event

Credit Ombud is hosting the latest credit Seminar at Sandton Convention Centre. We’ll be discussing a wide range of subjects in the credit industry.

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Complaints Procedure

There is a process that you are required to follow before lodging a complaint with our office. We can only accept a complaint if you have first lodged it with the relevant body or company.

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PRESS RELEASES

This Festive Season – Avoid getting over-indebted.

Date11 Nov 2021

As we approach the festive season it is important to remind ourselves that credit is wonderful when used for its intended purpose. With a proper...

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SOCIAL MEDIA POSTS

Credit Ombud

3 days ago

The Credit Ombud will be judging at the Gauteng Department of Economic Development Consumer Studies Provincial Finals - School competition Awards ceremony.Ombud Council Council for Debt CollectorsOmbudsman for Banking Services Motor Ombudsman #GautengGamblingBoard Family Tree Magazine ... See MoreSee Less

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BLOG POSTS

Consumers in the dark about credit insurance

Date29 Jan 2016

The recent news reports about household names in the credit industry being taken to task by the Regulator for “incorrectly selling credit insurance products” was...

A few words from our valued clients

“What the Credit Ombud has done for me has been life changing. There level of service is
unparalleled.”

Joe Mabuka

“I thought I’d never resolve the dispute I was having. After enlisting the help of the Credit Ombud, my dispute was resolved.”

Jane Smith

“The dedication of the Credit Ombud team really made a huge difference to my case.
I have hope again.”

Selo Thlongwane

Remote Working Notice:

The Credit Ombud staff continue to work remotely. We remain fully operational.
Details of our move to new offices will be announced shortly.

To ascertain the status of your dispute, you may communicate with the case manager through email. We remain committed to attend to your queries and disputes efficiently and timeously.

Wishing you a pleasant and safe day!